Our 60-Day Return Policy

We want you to feel comfortable trying something new. If a purchase is not right for you, we offer a 60-day return window. This applies to products purchased through our store, including prebiotic sodas, mini cans, limited flavors, and variety packs.

Food products can raise practical questions that differ from other purchases. A package may arrive damaged, an item may be different from what you ordered, or a flavor may simply not meet your expectations. Tell us what happened through the Contact Us page so we can review the situation and explain the appropriate next step.

How to Request a Return

Contact us through the Contact Us page with the order details and the product you would like to return. Include the item name, quantity, and a brief explanation of your concern. If the concern involves damage, an incorrect item, or a difference between the product and its listing, photographs can help us understand the issue more quickly. Please keep the product and its packaging available while we review your request.

We will provide return instructions suited to the request. Please contact us before sending anything back so the return can be identified and handled correctly. Nothing in this policy changes the importance of following the ingredient, allergen, and storage information printed on a food package.

Refunds

Refunds take 5-10 days. We will explain the outcome of a return request and keep you informed if more information is needed. If you believe a refund has not appeared as expected, contact us through the Contact Us page with the order details so we can review the status.

Prices and order totals are shown in USD. If you have a question about the amount associated with a return, please include the product and order details in your message. We want the resolution to be clear and easy to follow.

Problems With an Order

If an order arrives with a missing, incorrect, or damaged item, please let us know through the Contact Us page. Share a clear description of the issue and any useful package details. For a food safety concern, do not consume an item if its package appears compromised; contact us so we can review the matter with you.

We are here to help with real situations, not just routine returns. A helpful description gives us a better starting point, and we will guide you through the available resolution.